Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, Nayapay, Sadapay, and Easypaisa.

2. Can I have my order gift-wrapped?
Yes! We can wrap your order beautifully and include a personal note from you.

Please note:

• Additional charges apply.

• We do not take responsibility for any damage caused during shipping.

3. Do you ship internationally?
Yes! We ship worldwide. Customers are responsible for international shipping costs and customs duties.

4. How long does delivery take?

• Local delivery: 5–7 working days (may vary during Ramadan or festive seasons)

• International delivery: Delivery times vary depending on location

5. Can I cancel my order?
Orders can only be cancelled if they have not been processed. COD orders are processed once your details are confirmed, and bank transfer orders are processed after we receive your payment screenshot.

6. Can I return or exchange my order?
As a small business, we do not offer returns, exchanges, or refunds. Please review product details carefully before ordering.

7. Do you stock your products anywhere?
Yes! Products are currently stocked at Polly and Other Stories.

8. Can your products be stocked in a store?
Yes! For stocking inquiries, please contact us via email to discuss collaboration.

9. Do you collaborate with other brands or creators?
Yes! We’re open to collaborations. Please reach out via email or Instagram DM with your proposal, and we’ll get back to you.

10. Do you take corporate orders?
Yes! Corporate orders are welcome. Please contact us via email with the requirements and order details.

11. How should products be cared for?
Specific care instructions are provided with each product where necessary.

12. How can I contact Soirée by Mo?
You can reach us via WhatsApp, Instagram DM, or email.We aim to respond to all queries within 24 hours.